Whether for personal or business use, Google Analytics is one of the most popular web services for discovering and deciphering data and trends about a your site’s visitors and performance. The insights and data found within this powerful tool can help unearth valuable information about audience behavior, referral sources, pageviews, bounce rates, campaign statistics, and more.
One of the most invaluable pieces of data that brands use to find out exactly how their visitors are reaching their website is Google Analytics’ traffic sources metrics. However, the data found in traffic sources isn’t as cut-and-dry as it may seem—especially when it comes to unraveling the mystery behind Direct Traffic.
The data found within the Direct Traffic metric is so broad because countless unidentified traffic sources are often lumped into this category which, in turn, can make it hard to pinpoint exactly where visits are coming from.
But what exactly is Direct Traffic, and what does it mean for brands? Further, how can you dig in and pull out the most relevant information from this stat? Let’s take a deeper look at this traffic source and how you can use it for your benefit.
What Is Direct Traffic?
Direct Traffic most commonly occurs when a visitor manually types your site URL into a web browser or accesses it from a bookmark. Other common sources of Direct Traffic are via links from email marketing campaigns, mobile and SMS marketing, and social media links.
The problem with trying to define Direct Traffic is that some of the most common sources only outline a small percentage of where the traffic is coming from. Traffic often comes from other more defined sources, but due to tracking errors—or if Google Analytics is unable to process the actual source—the data is simply lumped into the Direct Traffic category.
What Other Sources Are Lumped Into Direct Traffic Tracking?
There is a multitude of ways in which a source could mistakably be categorized as Direct Traffic. Google Analytics reports is far from perfect, and because there are countless ways for visitors to access a website, it can be hard for the platform to capture and record the most accurate data.
Some of the most common sources that are often bundled into the Direct Traffic category include:
- Traffic derived from QR codes and apps
- A web session that’s been refreshed (after 30 minutes)
- A link from a social or digital marketing campaign that isn’t properly tagged or tracked
- Links from chat sessions
Another common culprit of inaccurate data is traffic derived from users transferring from a secure site—such as Google—that uses an HTTPS link to an insecure site that uses HTTP. When a user travels from a secure site to one that’s insecure, data from the secure site is concealed and results in it are marked as a Direct Traffic source.
How Can I Make Sure That My Sources Are Being Tracked Correctly?
There’s no clear-cut way to make sure all of your metrics are accurate, but there are ways that you can tighten up your efforts to make sure all traffic sources are as well defined as possible.
One good measure is to keep track of your digital marketing campaigns, including the links associated with them and the timing. For example, you may notice that there’s an increase in your Direct Traffic percentage when a running campaign.
Another thing that can help redefine traffic sources is reconfiguring your site so that it runs off of a secure network using HTTPS. Because many sites are secure nowadays, you wager a better chance of gathering the most accurate data as users travel within a growing HTTPS network.
Additionally, making sure that all tracking codes are as accurate as possible is a good way to prevent traffic sourcing errors.
UTM parameters and codes can also prove to be extremely useful when looking to add correct attribution to email or social campaigns. By campaign tagging the source as the correct channel you can gain more insights into traffic that would otherwise be tagged as Direct.
While not all of the mysteries behind dissecting Direct Traffic can be uncovered, implementing some of the listed techniques is a great way to lower your site’s traffic sourcing mishaps and ensure that your web analytics are as accurate as possible. The good news is that Google Analytics data is continuing to grow and evolve and, in due time, more advanced methods for tracking traffic data may come into fruition.